Frequently Asked Questions

What are the red triangles and red areas outside the image?

Red triangles are formed when you rotate an image. They indicate areas outside of the print area. You can remove them by zooming in. However, zooming in effectively lowers the resolution of your image, so if the resolution of the image you uploaded is small to begin with you may find that you can't zoom in enough to eliminate the red areas. Likewise, if you zoom out too far you will see a red border around the image. This indicates that you have zoomed out too far and there isn't enough of the image to cover the product.

What are the shaded area and blue lines for?

With certain products, such as canvases and acrylic prints, there are areas which are either wrapped around the side of the frame (canvas) or cropped off (acrylic). These areas are shaded so that you can visualise what will actually appear on the finished product. Neither the shading nor the blue lines will be printed - they are simply for your guidance when setting up the image.

It says I can't zoom in beyond a certain point, why is this?

When you zoom into an image you effectively reduce the resolution of the image as only a reduced portion of the image gets printed onto the finished product. All of our products have a minimum resolution that we will accept for a given print area. If the website detects that by zooming in you would go under these limits it will prevent you from zooming in any further.

Do you offer any finishing touch services to the images?

We pride ourselves on the quality of our products, both in the make-up of the product and in the quality of the print. During the quality process we inspect every image we print. Sometimes we will make slight adjustments to the colour or brightness of an image to ensure this quality is maintained. Equally, if an image fails our quality checks we will contact you. If you would like any minor adjustments to be made then please make sure you mention them in the comments box during checkout and we will try our best to accommodate these requests.